Real Estate Agent Blog

Best Texting Practices for Real Estate Agents

Posted by Caitlin Smart on Oct 17, 2018 9:30:00 AM
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A lot of agents seem to get really hung up on calling and leaving voicemails. And I’ll argue that while it’s important to make that call, sometimes picking up the phone and dialing the number isn’t always the *only* best way to initiate contact.Text marketing doesn’t have to be complicated. It’s 2018 and we already know how to text.Texting is super effective. It’s easier to respond to a text than returning a voicemail. That’s why text messages have an open rate of 98%.

It’s also difficult to over exaggerate how addicted to instant responses consumers are today. 40% of homebuyers prefer communicating with an agent by text over phone calls. And in addition to all of that, half of all home buyers expect an instant response by an agent. That means if they reach out online or by referral, you have to be in contact with them within five minutes or else they are moving off to your real estate competition.

So you get it – texting is important.

I want to give a few tips that we’ve been implementing that can help you find greater results with texting in your follow up sequence. Hopefully, you find it worthwhile to implement these and find great results yourself!

Tip 1: Text within the first 5 minutes.

If you are receiving leads online, you need to have the ability to follow up within the first 5 minutes. For us, this looks like an automatic text that sounds out within 60 seconds of receiving a lead.

This also happens to be our text with the greatest response rate. 8 out of 10 of our leads respond to our first text which says basically: “Hey – Re: property XYZ [that you inquired about], when’s a good time to call?”

Just that – simple and to the point. It’s SO effective. Look at your CRM (we use Kunversion) and set an initial text in this format to send out upon receiving a lead, and start booking those calls and appointments. 

Tip 2: Keep it short and sweet.

Remember, consumers today are addicted to speed. Clients don’t need a long drawn out paragraph to read through – they want something short and concise that they can quickly respond to. Any more than a sentence or two is too long.

The idea here is to illicit quick responses. The way to do that is by giving short, easy to respond to prompts and questions.

Tip 3: Follow up call attempts with a quick text.

If you are making calls, try mixing it up by nixing the voicemail if there’s no answer. Instead, follow up your call with a quick text and ask when a good time to connect is. This way, you set up the stage for a warmer call at a time when the lead is going to be available and give you their attention.

Tip 4: Use emoji’s!

Consumers today are really savvy and also very wary of automated responses and “bots”. They can sniff out inauthenticity a mile away, so it’s really important to humanize yourself as much as you possibly can. Using emoji’s is a great way to achieve this.

Try signing off a quick text with a house emoji or a smiley face. Better yet, if you’re having trouble getting responses from a lead, just send a text with two cricket emoji’s, a waving hand or a listening ear. These are sure ways to break the ice and get a response from an unresponsive lead.

Tip 5: Systemize your texts

While, yes, it’s really important to stay authentic in your texting, it’s more important to make sure you get it done, to begin with. Incorporate texting into your auto-responses, your drip campaigns, and template as many options as you can in your CRM to make texting quick and easy. Just like everything in your business, the more you have the systems implemented behind texting, the more likely it is you’ll do it effectively and consistently.

Topics: Agent, Insider

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